CPT Success Coach

Position: CPT Success Coach Reports to: Support Service Manager Expected Pay range (based on experience): $55,000-$65,000/year The Finger Lakes Performing Provider System (FLPPS) is a network of clinical and community-based providers working together across the 13-county Finger Lakes region to transform healthcare delivery, advance system transformation, close gaps in care, and support high-risk individuals and populations. FLPPS and its affiliated health home, the Greater Rochester Health Home Network (GRHHN) support providers in integrated healthcare delivery system optimization, care management, network and program management, population health and data analytics, and learning and development. Additionally, FLPPS is a designated New York State Workforce Investment Organization (WIO) working with training and educational institutions, health systems and other providers, and Social Care Networks to strengthen the healthcare workforce. Position Summary The CPT Success Coach plays a critical role in ensuring the success of participants enrolled in the Career Pathways Training (CPT) Program. This position provides holistic, individualized support to participants pursuing careers in health, behavioral health, or social care. The coach will guide participants through their educational programs, help them overcome barriers to success, and support their transition into employment with Medicaid-enrolled providers. Key Accountabilities: • Conduct regular check-ins with assigned participants to monitor academic progress, address challenges, and celebrate milestones. • Develop individualized success plans that include academic, personal, and career goals. • Connect participants with appropriate resources, including tutoring, mental health services, childcare, transportation, and financial aid. • Collaborate with career counselors and employer partners to facilitate job placement aligned with participants’ training and service commitment. • Support participants in preparing for interviews, resume development, and onboarding processes. • Ensure participants understand and comply with the 3-year service commitment to Medicaid-enrolled providers. • Maintain accurate and timely documentation in the WIO data/IT platform, including case notes, service plans, and employment verification. • Track participant progress toward graduation and employment milestones. • Assist with reporting requirements and contribute to program evaluation efforts. • Work closely with educational institutions, workforce boards, and community-based organizations to coordinate services. • Participate in team meetings, training sessions, and community outreach events. • Serve as a liaison between participants and the CPT program team, ensuring alignment with program goals and policies Required Qualifications: • Bachelor’s degree in social work, counseling, education, public health, or a related field (Master’s preferred). • Minimum of 2 years of experience in case management, academic advising, or workforce development. • Demonstrated ability to work with diverse populations, including individuals from marginalized or underrepresented communities. • Strong interpersonal, organizational, and problem-solving skills. • Familiarity with Medicaid systems, workforce development programs, or health/social care sectors is a plus. Competencies • Strong sense of urgency and proven background for setting and meeting deadlines • Excellent organizational skills to manage multiple projects concurrently • Collaborate across internal and external stakeholder and functions to ensure consistent implementation of new, improved processes and protocols • Ability to interface and effectively influence and communicate with all levels of an organization • Initiative and the ability to effectively participate in an environment in which collaboration is highly valued and reporting relationships are not direct; possess a flexible, “can-do” attitude • Highly organized and strong attention to detail with the ability to effectively manage own time and the time of others • Excellent written and oral skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization • Creative problem-solving skills • Team player but can also work on own initiatives independently • Ability to approach daily work and challenging situations with humor and composure • Consistent demonstration of FLPPS Personality traits: Collaborative, Trusted, Result-Oriented, Strategic and Adaptive Essential Job Functions: In support of the American with Disabilities Act (ADA), this job description lists those responsibilities and qualifications deemed essential to the position. This job description is a summary of the typical functions of the job, and additional responsibilities may be assigned as necessary. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, veteran status, or any other legally protected status. FLPPS is committed to providing service that is culturally and linguistically appropriate for our diverse partnerships. We work to ensure that our philosophy of cultural and linguistic diversity is embraced in all levels of our organization. Culturally competent services are required from both our employees and our partners.